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Return & Refund Policy – EU

Return & Refund Policy for European Union (EU) Customers

We want you to be fully satisfied with your purchase. If, for any reason, you’re not happy with your item, the following return and refund policy applies to customers within the European Union:

 

Your Right of Withdrawal (14 Days)

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This period begins on the day you receive the goods.

Once we receive the returned item(s), we’ll issue a full refund — including the original shipping costs — to your original payment method within 14 days.

 

Return Shipping Costs

If you’re returning an item due to change of mind, you’ll be responsible for return shipping.

If the item is faulty, damaged, or incorrect, we’ll cover return shipping costs.

 

How to Initiate a Return

Please email our customer service team at support@oakgrove.shop to begin your return. We’ll provide full instructions on how to proceed.

 

Refund Processing Time

Refunds are issued within 14 days of receiving the returned item(s) in original condition.

 

GDPR Compliance

All personal data is handled in accordance with the General Data Protection Regulation (GDPR). For details, see our Privacy Policy.

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