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FAQs

Frequently Asked Questions

Categories

General

Where are Oak Grove products made?

All of our products are made in (and ship from) London, England.

What's the best way to get Oak Grove updates?

The newsletter (scroll down for the sign-up form) and our Instagram (@oakgroveshop) are the best ways to stay up-to-date.

How can I cancel my order?

Orders can be canceled within 12 hours of placing them. To request a cancellation:

  1. Contact us immediately at support@oakgrove.shop with your order number.
  2. We will confirm if your order is eligible for cancellation and process it accordingly.

Please note: Cancellations are no longer possible after 12 hours.

Shipping

Where do you ship?

Currently, shipping is available to the following countries:

When will I receive my order?

You'll receive your order within 4 to 6 business days.

Will my items ship together?

Depending on the products in your order, some items may be shipped separately to ensure the fastest delivery times. You’ll receive tracking details for all shipments.

Returns

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly (support@oakgrove.shop) and we’ll take you through the process.

View our Returns & Refunds Policy

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